The most Frequently Asked Questions encountered by our Help Desk team are located in this section, providing you with convenient access to the most common answers.

Using a new card - Once you've downloaded the TELUS Prepaid connection software, you never need to download it again. Simply enter the Serial # and PIN from your new Talk & Surf Card in the Connect to TELUS Prepaid dialogue box.

User guide - online version.

Setup Information - Questions related to download of connection software as well as information about required software and hardware.

Connection Speed.

Connection Difficulties and Interruptions.

Modem Choice.

Modem Installation and Usage.

Miscellaneous.